Refund policy
Last updated: 01/27/2026
We make drinks we’re proud of. If something shows up wrong, we’ll fix it.
Because Ono is a perishable beverage (and shipping heavy cans back and forth isn’t great for anyone), we don’t accept physical returns. But if there’s an issue with your order, tell us within 7 days and we’ll review it and make it right.
Damaged, Incorrect, or Quality Issues
Check your order when it arrives.
Reach out within 7 days of delivery if:
- Your order arrived damaged
- You received the wrong item
- Something isn’t right with the quality
To help us move fast, include:
- Your order number
- A short description of the issue
- Clear photos of the product and packaging
We may request additional information if needed.
Refunds & Replacements
If your claim qualifies, we may offer, at our discretion:
- A replacement shipment
- A refund to your original payment method
- Store credit
Approved refunds are typically processed within 5–7 business days. Your bank or card provider may take additional time to post the refund.
Non-Returnable Items
Because our drinks are perishable, we cannot accept returns on:
- Opened beverages
- Perishable goods
- Sale items
- Gift cards
You will not be asked to ship beverages back to us.
Claims After 7 Days
Due to the perishable nature of our products, we cannot process claims submitted more than 7 days after delivery, unless required by law.
Abuse & Fraud Prevention
We stand behind our product, and we also protect our small business. We reserve the right to:
- Limit refunds or replacements
- Deny claims that appear fraudulent or abusive
Questions?
Use our contact page and we’ll take care of you.